Terms of service

1. Effective Date

  • 1.1 These Website Terms of Sale and Use (the "Terms") are effective as of the date 14-7-2026.

  • 1.2 The Terms apply to your access to and use of the Website and any purchase of Products through the Website.

2. Definitions

  • 2.1 "Company" means ZeraEco Inc.

  • 2.2 "Website" means the Company’s website, including any subdomains, pages, features, and services made available through it.

  • 2.3 "Products" means the goods offered for sale by the Company through the Website, including biodegradable hygiene and personal care products.

  • 2.4 "Order" means a request placed by you to purchase Products through the Website.

  • 2.5 "You" means the individual accessing the Website or placing an Order, and if applicable, the entity you represent.

  • 2.6 "Content" means all text, images, graphics, videos, product descriptions, trademarks, logos, designs, and other materials on the Website.

3. Acceptance of Terms

  • 3.1 By accessing the Website, browsing Content, creating an account, or placing an Order, you agree to be bound by these Terms.

  • 3.2 If you do not agree to these Terms, do not use the Website and do not place an Order.

4. About the Company and Contact Information

  • 4.1 The Company is ZeraEco Inc., a Canadian corporation.

  • 4.2 For customer service inquiries, you may contact the Company at the contact information posted on the Website.

  • 4.3 For legal notices, you may contact the Company using the notice details posted on the Website or by mail to the Company’s business address listed on the Website.

5. Eligibility

  • 5.1 You must be the age of majority where you live to place an Order.

  • 5.2 The Website is not intended for children, and the Company does not knowingly sell Products to minors without involvement of a parent or legal guardian.

6. Changes to These Terms

  • 6.1 The Company may update these Terms from time to time.

  • 6.2 Changes take effect when posted on the Website.

  • 6.3 Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

7. Privacy

  • 7.1 The Company’s collection, use, and disclosure of personal information is governed by the Company’s Privacy Policy.

  • 7.2 By using the Website or placing an Order, you acknowledge and agree that you have read the Privacy Policy.

8. Website Use and Conduct

  • 8.1 You agree to use the Website only for lawful purposes and in accordance with these Terms.

  • 8.2 You agree not to attempt to interfere with the Website’s security, integrity, or performance.

  • 8.3 You agree not to scrape, copy, or harvest data from the Website except as permitted by law.

  • 8.4 You agree not to upload or transmit malware, harmful code, or disruptive content.

9. Accounts and Security

  • 9.1 You may be required to create an account to access certain features or place Orders.

  • 9.2 You are responsible for maintaining the confidentiality of your login credentials.

  • 9.3 You are responsible for all activity under your account, whether authorized by you or not.

  • 9.4 The Company may suspend or terminate accounts that are suspected of fraud, misuse, or violation of these Terms.

10. Product Information and Availability

  • 10.1 The Company may change Products, pricing, packaging, and specifications at any time.

  • 10.2 Product images are for illustration and may differ from the delivered Product due to packaging updates or production changes.

  • 10.3 The Company does not guarantee that Products will be available at all times.

  • 10.4 If a Product becomes unavailable after you place an Order, the Company may cancel the affected portion of the Order and refund any amounts paid for that portion.

11. Environmental and Performance Statements

  • 11.1 Any environmental statements (including “biodegradable,” “eco,” “sustainable,” or similar claims) are provided in good faith based on the Product’s intended materials and design and may depend on disposal method, local conditions, and time.

  • 11.2 Product performance may vary depending on user body type, fit, usage patterns, activity level, and other real-world factors.

  • 11.3 You are responsible for reviewing Product descriptions and any usage guidance on the Website and Product packaging.

12. Health, Skin, and Safety Disclaimer

  • 12.1 Products are consumer hygiene products and are not intended to diagnose, treat, cure, or prevent disease.

  • 12.2 Product fit and absorbency performance may vary depending on the user’s body type, age, movement, activity level, and individual needs. Size charts, descriptions, and recommendations are provided as guidance only and do not guarantee fit or performance. The Company is not responsible for dissatisfaction arising from fit preferences where Products are used as intended. If you or the user experiences irritation, rash, discomfort, or an adverse reaction, discontinue use and consult a qualified healthcare professional.

  • 12.3 You are responsible for using Products safely and appropriately, including keeping Products away from choking hazards and using them only as intended. Products intended for use by children or dependents must be selected, applied, and monitored by a responsible adult. The Company is not responsible for misuse, improper application, or failure to supervise use.

13. Pricing

  • 13.1 All prices are displayed on the Website in the currency indicated.

  • 13.2 Prices may change at any time without notice, but changes will not affect Orders that have already been accepted by the Company.

  • 13.3 The Company may correct pricing errors at any time, including after an Order is placed.

  • 13.4 If there is a pricing error affecting your Order, the Company may cancel the Order and refund amounts paid, or contact you for instructions.

14. Taxes and Duties

  • 14.1 Applicable taxes will be added at checkout where required.

  • 14.2 If you are ordering for delivery outside Canada, you may be responsible for customs duties, brokerage fees, import taxes, and other charges imposed by your jurisdiction.

  • 14.3 The Company is not responsible for delays caused by customs clearance processes.

15. Placing Orders

  • 15.1 When you place an Order, you are making an offer to purchase Products. From time to time, the Company may offer Products on a pre-order or limited-release basis. Estimated shipping dates are non-binding and subject to change. The Company may cancel pre-orders and issue refunds if production, supply chain, or regulatory issues arise.

  • 15.2 The Company may accept or reject an Order for any reason, including suspected fraud, inventory limitations, shipping restrictions, or errors.

  • 15.3 An Order is not confirmed until the Company sends an Order confirmation or shipment confirmation, or otherwise indicates acceptance.

16. Payment

  • 16.1 You agree to provide current, complete, and accurate payment information.

  • 16.2 The Company may use third-party payment processors.

  • 16.3 The Company does not store full payment card details where a third-party processor is used.

  • 16.4 The Company may cancel or hold Orders where payment cannot be processed or where fraud is suspected.

17. Subscriptions and Auto-Ship

  • 17.1 If the Company offers subscriptions or recurring deliveries, additional terms may apply and will be presented at checkout or sign-up.

  • 17.2 You may be able to pause, cancel, or modify subscriptions through your account settings or by contacting customer service, subject to cut-off times disclosed at sign-up.

18. Promotions and Discount Codes

  • 18.1 Promotions and discount codes may be offered from time to time.

  • 18.2 Promotions may be subject to additional terms, expiry dates, quantity limits, and exclusions.

  • 18.3 The Company may refuse, cancel, or reverse a promotion where misuse is suspected.

19. Shipping and Delivery

  • 19.1 Shipping options, estimated delivery windows, and shipping costs are displayed at checkout or on the Website.

  • 19.2 Delivery dates are estimates and not guarantees.

  • 19.3 The Company is not responsible for delays due to carrier issues, weather, customs, strikes, supply disruptions, or events outside the Company’s control.

  • 19.4 You are responsible for providing an accurate shipping address.

  • 19.5 If an Order is returned due to an incorrect address provided by you, the Company may charge additional shipping fees to resend it.

20. Risk of Loss

  • 20.1 Risk of loss transfers to you upon delivery to the address provided in your Order, unless applicable consumer protection law requires otherwise.

21. Returns, Refunds, and Exchanges

  • 21.1 The Company’s return and refund rules are described on the Website’s returns policy page, which is incorporated into these Terms by reference. Due to health and safety regulations, hygiene and personal care products that have been opened, used, or tampered with are generally non-returnable and non-refundable, except where required by applicable consumer protection law or where a Product is defective or incorrect.

  • 21.2 For hygiene and personal care products, opened, used, or tampered items may not be returnable for health and safety reasons, except where required by law.

  • 21.3 If a Product is defective, damaged on arrival, or incorrect, you must contact the Company within the timeframe stated on the Website so the Company can assess and resolve the issue.

  • 21.4 Refunds, if approved, will be issued to the original payment method unless otherwise required by law.

22. Chargebacks and Disputed Payments

  • 22.1 If you dispute a charge with your payment provider without first contacting the Company to resolve the issue, the Company may suspend your account and refuse future Orders.

  • 22.2 The Company may provide transaction details and delivery confirmation to payment providers in connection with disputes.

23. Intellectual Property

  • 23.1 The Website and all Content are owned by the Company or its licensors and are protected by intellectual property laws.

  • 23.2 You may not copy, reproduce, distribute, modify, create derivative works from, or exploit any Content without the Company’s prior written consent.

  • 23.3 The Company’s trademarks, logos, and brand elements may not be used without the Company’s prior written consent.

24. User Content and Reviews

  • 24.1 If you post reviews, comments, or other content, you grant the Company a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content for business purposes, including marketing.

  • 24.2 You agree not to post content that is unlawful, defamatory, misleading, infringing, or abusive.

  • 24.3 The Company may remove content at its discretion.

25. Third-Party Links and Services

  • 25.1 The Website may include links to third-party websites or services.

  • 25.2 The Company is not responsible for third-party content, policies, or practices.

26. Disclaimers

  • 26.1 The Website and Content are provided on an “as is” and “as available” basis.

  • 26.2 To the maximum extent permitted by law, the Company disclaims all warranties and conditions, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

  • 26.3 Nothing in these Terms excludes warranties or conditions that cannot be excluded under applicable consumer protection laws.

27. Limitation of Liability

  • 27.1 To the maximum extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, or business interruption.

  • 27.2 To the maximum extent permitted by law, the Company’s total liability for any claim arising out of or relating to the Website or Products will not exceed the amount you paid to the Company for the specific Product(s) giving rise to the claim.

  • 27.3 Nothing in these Terms limits liability that cannot be limited under applicable law, including certain statutory consumer rights.

28. Indemnity

  • 28.1 You agree to indemnify and hold harmless the Company and its directors, officers, employees, and agents from claims arising out of your misuse of the Website, violation of these Terms, or violation of applicable law.

29. Force Majeure

  • 29.1 The Company will not be responsible for delays or failure to perform due to events beyond its reasonable control, including supply disruptions, carrier delays, acts of government, natural disasters, labor disruptions, cyber incidents, or shortages.

30. Suspension and Termination

  • 30.1 The Company may suspend or terminate your access to the Website or cancel Orders if it reasonably believes you have violated these Terms, engaged in fraud, or misused the Website.

31. Governing Law

  • 31.1 These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law rules.

  • 31.2 If you are a consumer, nothing in these Terms limits rights you may have under mandatory consumer protection laws that apply in your jurisdiction.

  • 31.3 These Terms are drafted in English, which shall govern in the event of any translation or interpretation issues.

32. Dispute Resolution

  • 32.1 Before starting legal proceedings, you agree to contact the Company to try to resolve the dispute informally.

  • 32.2 Any legal proceeding will be brought in the courts located in Ontario, Canada, unless applicable consumer protection law requires otherwise.

33. Electronic Communications

  • 33.1 By using the Website or contacting the Company electronically, you consent to receive communications electronically.

  • 33.2 Notices provided electronically satisfy any legal requirement that notices be in writing, where permitted by law.

34. Severability

  • 34.1 If any provision of these Terms is found unlawful or unenforceable, the remaining provisions remain in effect.

35. Entire Agreement

  • 35.1 These Terms, together with the Privacy Policy and any policies referenced on the Website (including the returns policy), constitute the entire agreement between you and the Company regarding Website use and Orders.

36. Contact

  • 36.1 Questions about these Terms should be directed to the contact details posted on the Website.