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Get in touch
Always here.
Always ready.
Always caring.
Questions about fit, care, or finding what's right for
your family? Our team replies within 2 business days.
No chatbots, no scripts. Just real people who care.
Reach us anytime
Send us a message
We'll get back to you within 2 business days.
ZeraEco™ is a children's hygiene brand. We make pull-up pants — thoughtfully designed, built with care, and made for real life.
If your child is between ages 7 and 17, ZeraEco pull-up pants were designed for them. Fit may vary based on body shape.
Our Adaptive Fit System™ uses adjustable side tapes and a 360° stretch waistband to accommodate a wide range of body shapes and sizes within the 7–17 age range. Fit may vary based on body shape.
Use the adjustable side tapes on each hip to tighten or loosen the waistband without removing the product. Adjust until the product fits securely and comfortably.
Yes. ZeraEco pull-up pants are designed for all children and youth regardless of gender.
Yes. The wood pulp absorbent core provides strong absorbency for both day and night use.
Tear the side seams gently on both sides to remove. This allows for easy removal without pulling the product down.
No. Dispose of in a waste bin only. Do not flush.
Our materials were selected with sensitive skin in mind. However we do not make clinical claims. If your child has a specific skin condition please consult your healthcare provider before use.
Orders are processed within 2–3 business days. Canadian delivery typically takes 1–5 business days. International delivery times vary by destination.
Flat rate $9.99 CAD on orders under $99 CAD. Free shipping on orders $99 CAD and over.
Yes. We ship worldwide.
Please contact us at info@zeraeco.com as soon as possible. We will do our best to accommodate changes before your order is processed. Once shipped we are unable to make changes.
ZeraEco products are hygiene products. For health and safety reasons we cannot accept returns on opened or used products. If you wish to return an unopened product you must contact us within 3 days of receiving your order.
Contact us at info@zeraeco.com within 3 days of receiving your order with your order number and a photo. We will make it right.
Approved refunds are processed within 10–15 business days to your original payment method.
Choose your delivery frequency and save 5% on every order. Cancel or pause anytime with no fees.
Yes. Email info@zeraeco.com for wholesale pricing and details.
If you are eligible for government funding programs for incontinence supplies in your province you may be able to use those funds to purchase ZeraEco products. Please check with your provincial program for eligibility and details.
Email: info@zeraeco.com
We respond within 2 business days.